Last updated: May 2, 2026
These Terms of Service ("Terms") form a binding agreement between you ("you", "User", or "Customer") and Enric Ramos, autónomo, with tax residence in Spain ("CrawlSense", "we", "us", or "our"), governing your access to and use of the CrawlSense platform, websites, applications, APIs and related services (collectively, the "Service").
By creating an account, accessing the Service, or clicking "I agree" during sign-up, you confirm that you have read, understood and accepted these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
CrawlSense is a software-as-a-service platform that provides technical SEO auditing, semantic content analysis, topic clustering, entity extraction, AI-powered recommendations, and integrations with third-party data sources such as Google Search Console, Google Analytics and Bing Webmaster Tools.
The Service crawls publicly accessible web pages on Target Websites you specify and produces analytical reports based on the data collected. Specific features available to you depend on your Subscription plan and may evolve over time as we add, remove, or modify functionality.
We may release new features as Beta or Preview functionality (see Section 11). The core Service is offered "as a service": you receive a right of access during your Subscription term, not a perpetual licence to any software.
The Service allows the Customer who creates an Organization (the "Owner") to invite Authorized Users to collaborate. The Owner is responsible for:
The Owner is the sole party authorised to manage billing, change the Subscription plan, request data export and request deletion of the Organization. The number of seats included in your Subscription is set by your plan; additional seats may incur additional fees as displayed on the Service.
Plans. The Service is offered under Starter, Professional and Enterprise plans, each with different feature limits (number of sites, pages per crawl, crawl frequency, seats, integrations). Current plans, prices and limits are displayed on the pricing page.
Currency and tax. All prices are in EUR and exclude applicable taxes. Spanish VAT (IVA, currently 21%) is added where required by law. EU business customers with a valid VIES-registered VAT number may be invoiced under the reverse charge regime. You are responsible for any other taxes, duties or withholdings imposed on your use of the Service.
Free trial. New Accounts may receive a 14-day free trial with Starter plan features. The trial does not require a credit card and converts to a paid Subscription only if you actively choose a plan and submit a valid payment method. We may modify or withdraw the free trial at any time.
Payment. Subscription fees are billed in advance, monthly or annually, depending on the billing period you select. Payments are processed by Stripe. By providing a payment method you authorise us (and Stripe acting on our behalf) to charge it for all fees accrued under your Subscription, including renewals.
Auto-renewal. Unless you cancel before the end of the current billing period, your Subscription renews automatically for successive periods of the same length and price (subject to "Price changes" below). For annual Subscriptions we will send you a renewal reminder at least 14 days before the renewal date, in line with EU Directive 2011/83. You can disable auto-renewal at any time from your account settings.
Cancellation. You may cancel your Subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; access continues until that date. Beyond the statutory withdrawal right described in Section 7, fees already paid for the current period are non-refundable.
Plan changes. Upgrades take effect immediately and are prorated against the current billing period. Downgrades take effect at the start of the next billing period; you remain entitled to the higher tier until then.
Failed payments. If a payment fails, we will retry the charge and notify you. We may suspend access if the outstanding balance is not settled within 14 days of the original due date. Suspension does not relieve you of the obligation to pay accrued fees.
Price changes. We may change the price of any plan with at least 30 days' prior notice by email or in-app notification. New prices apply from your next renewal. If you do not accept the new price you may cancel the Subscription before the renewal takes effect.
If you contract the Service as a Consumer resident in the European Union, you have the right to withdraw from this contract within 14 calendar days of acceptance, without giving any reason, in accordance with Articles 9 to 16 of EU Directive 2011/83 (transposed in Spain by Real Decreto Legislativo 1/2007).
How to exercise the right. Send an unequivocal statement to support@crawlsense.ai identifying yourself, the date of contract and your wish to withdraw. We will reimburse all payments received from you using the same means of payment, without undue delay and within 14 days of receipt of your withdrawal.
Express waiver and immediate performance. By selecting a paid plan and starting to use the Service before the 14-day period expires, you expressly request that performance begin immediately and acknowledge that you will lose the right of withdrawal once the Service has been fully performed for the period paid. If performance has begun but is not complete, the amount to be refunded is reduced proportionally to the part of the Service already supplied.
This Section 7 does not apply to Customers acting in a business or professional capacity (B2B), including autónomos, freelancers, partnerships, companies and other legal entities.
You agree NOT to:
Each plan includes specific quotas (sites, pages per crawl, crawl frequency, API calls, AI generations). Quotas are designed for normal, good-faith use. We may enforce these quotas through technical limits, soft throttling or hard blocks, and we may apply additional rate limits to API endpoints to protect Service stability.
If your usage materially exceeds the limits of your plan or imposes a disproportionate load on infrastructure (including patterns that look automated, abusive or coordinated across multiple Accounts), we may, at our discretion: (a) ask you to upgrade; (b) impose temporary throttling; or (c) suspend the Account in line with Section 20.
We monitor aggregate usage metrics for capacity planning, abuse detection and billing reconciliation. We do not access the content of your reports for any purpose other than providing and securing the Service, except as described in our Privacy Policy or where required by law.
You are solely responsible for ensuring that you have the legal right to crawl, analyse and store data from any Target Website you configure in the Service. By configuring a Target Website you represent and warrant that:
By default the Service respects robots.txt directives and applies a polite crawl delay. You may not configure crawls that ignore these signals without lawful basis. CrawlSense is not responsible for, and accepts no liability arising from, disputes, claims or damages caused by crawls you configure.
From time to time we may offer features labelled "Beta", "Preview", "Experimental", "Alpha" or similar. Beta features are provided on an as-is basis for evaluation purposes only. They may be unstable, subject to additional restrictions, modified or removed at any time without notice, and they are excluded from any service-level commitments and from the warranty disclaimer carve-outs in Section 18. You agree to keep non-public information about Beta features confidential and to provide reasonable feedback if requested.
The Service interoperates with third-party services (including Google Search Console, Google Analytics, Bing Webmaster Tools, Stripe and AI providers such as Anthropic). Your use of those integrations is also governed by the third-party's own terms and privacy policies. We are not responsible for the availability, accuracy or behaviour of any third-party service, nor for any change to their APIs that affects integration.
To deliver the Service we engage subprocessors that may process Customer Data on our behalf. The current list of subprocessors and their roles is described in our Privacy Policy and is updated when subprocessors change.
Our IP. The Service, including its software, design, models, look-and-feel, brand, trademarks, documentation and underlying technology, is and remains the exclusive property of Enric Ramos and is protected by copyright, trademark, database rights and other intellectual-property laws of Spain, the European Union and applicable international treaties. Except for the limited right of access granted in these Terms, no licence is granted to you by implication, estoppel or otherwise.
Your Customer Data. You retain all rights, title and interest in Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, process and create derivative works of Customer Data solely as necessary to operate, secure and improve the Service for you, comply with law and enforce these Terms.
Aggregated and de-identified data. We may produce aggregated, statistical or de-identified data derived from your use of the Service that does not identify you, your Organization or any Target Website, and use that data for any lawful purpose (for example, capacity planning, benchmarks and product improvement).
If you choose to send us suggestions, ideas, bug reports, feature requests or other feedback ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, reproduce, modify and incorporate the Feedback into the Service or any other product, without obligation of attribution or compensation. You warrant that any Feedback you provide is yours to give and does not infringe third-party rights.
The Service uses artificial-intelligence models (including models provided by Anthropic) to generate SEO insights, summaries, recommendations and other content. AI-generated content is produced from statistical patterns and may be inaccurate, incomplete, biased or out of date. You must not rely on AI-generated content as the sole basis for material business decisions.
We do not warrant the accuracy, completeness, timeliness or fitness for purpose of any AI-generated content. You are responsible for reviewing AI output before acting on it and for ensuring that any use complies with applicable law (for example, search-engine guidelines, advertising rules and the EU AI Act).
To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless CrawlSense, Enric Ramos and any subprocessors or contractors acting on our behalf against any third-party claim, demand, action, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or related to: (a) your use of the Service in breach of these Terms; (b) any Target Website you configured without authorisation; (c) Customer Data that infringes the rights of any third party or violates applicable law; or (d) misuse of the Service by any Authorized User in your Organization. We will give you prompt notice of any such claim, allow you to control the defence (with counsel reasonably acceptable to us) and provide reasonable cooperation. We may, at our own expense, participate in the defence with separate counsel.
We aim to make the Service available 24/7 and target 99.9% monthly uptime calculated over each calendar month, excluding scheduled maintenance and events of force majeure (Section 21). We will give reasonable advance notice of planned maintenance windows where practicable. We do not guarantee uninterrupted or error-free operation. The Service depends on third-party infrastructure providers, public networks and integrations whose availability is outside our control.
To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE", with all faults and without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, quiet enjoyment or system integration. We do not warrant that the Service will meet your requirements, achieve any specific search-engine ranking or business outcome, or be free of defects, errors or interruptions. This Section does not exclude or limit any warranty that cannot be excluded or limited under mandatory consumer-protection law applicable to you.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any non-waivable consumer rights.
Suspension. We may suspend, in whole or in part, your access to the Service immediately and without prior notice if: (a) you breach Sections 8 (Acceptable Use), 9 (Fair Use), 10 (Crawling Responsibility) or 22 (Sanctions); (b) we have a reasonable basis to believe that continued use poses a security, legal or reputational risk; or (c) any payment is more than 14 days overdue. Where reasonable and lawful, we will give you advance notice and an opportunity to cure the issue.
Termination by you. You may terminate the contract at any time by cancelling your Subscription from your account settings. Termination takes effect at the end of the current billing period.
Termination by us for cause. We may terminate the contract immediately if you commit a material breach of these Terms that is not cured within 30 days of written notice (or that is incapable of cure), if you become insolvent, or if you continue conduct that exposes us to legal liability or third-party claims.
Effect of termination. On termination, your right to access the Service ends. We will retain Customer Data for a recovery window of 30 days, during which you may request export in a structured, commonly used format. After that window, Customer Data will be deleted in accordance with our retention practices, except where retention is required by law (for example, billing records under Spanish tax law).
Survival. Sections that by their nature should survive termination — including Definitions, Intellectual Property, Feedback, Indemnification, Warranty Disclaimer, Limitation of Liability, Governing Law and General Provisions — survive any termination of these Terms.
Neither party will be liable for any failure or delay in performance (other than payment of fees) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, internet or telecommunications failures, supplier failures (including infrastructure providers and AI providers), pandemics, or cyber-attacks of unusual scale. The affected party shall give prompt notice and use reasonable efforts to mitigate the impact. If a force-majeure event continues for more than 60 days, either party may terminate the affected Subscription with 14 days' notice.
You represent and warrant that you, your Organization and your Authorized Users are not (a) located in, ordinarily resident in, or organised under the laws of any country or territory subject to comprehensive sanctions imposed by the European Union, Spain, the United Nations, the United Kingdom or the United States; nor (b) listed on any sanctions or restricted-party list maintained by those authorities. You agree not to use the Service in or for the benefit of such countries, territories or persons, or for any purpose prohibited by applicable export-control or sanctions law. We may suspend or terminate your access if we reasonably believe such use occurs or is about to occur.
These Terms and any dispute or claim arising out of them or their subject matter (including non-contractual disputes) are governed by Spanish law, without regard to conflict-of-laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
Consumers. If you are a Consumer, the courts of your place of habitual residence in the EU have jurisdiction over disputes you bring against us, and you retain all mandatory protections of your local consumer-protection law. The European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr; we are not, however, obliged or willing to participate in dispute-resolution proceedings before a consumer arbitration board.
Business customers. For all Customers acting in a business or professional capacity, the courts of the city of Barcelona, Spain, shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or in connection with these Terms.
We may update these Terms from time to time. If we make material changes, we will notify Authorized Users by email and/or through an in-app notice at least 30 days before the changes take effect. Non-material changes (typo fixes, clarifications, references to new features) may take effect immediately. The "Last updated" date at the top of this page reflects the latest version. If you do not accept the new Terms, you may cancel the Subscription before they take effect; continued use of the Service after the effective date constitutes acceptance.
For questions about these Terms or to exercise any right described in them:
Operator: Enric Ramos (autónomo), Spain
Email: support@crawlsense.ai