Privacy Policy

Last updated: May 11, 2026

1. Introduction

CrawlSense ("we", "our", or "us") is a SaaS platform operated by Enric Ramos (autónomo), with registered address in Spain. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at crawlsense.com and related services.

2. Information We Collect

Account Information: When you register, we collect your name, email address, phone number, and billing information (company name, VAT/CIF number, address).

Usage Data: We automatically collect information about how you interact with the platform, including pages visited, features used, crawl configurations, and timestamps.

Website Crawl Data: When you configure a site for analysis, our crawler accesses publicly available pages on your specified domains. We store technical SEO data, page content hashes, link structures, and metadata. We do not store full page content beyond what is necessary for analysis.

Google User Data (Search Console & Analytics): If you connect Google Search Console or Google Analytics to a site, we receive search performance data (queries, clicks, impressions, positions) and traffic analytics (sessions, page views, bounce rate, device categories) via OAuth 2.0 read-only access. We only store aggregated metrics — we do not retain raw query-level data or individual user-level events. This data is used exclusively to enrich the SEO analysis you see in the platform, never for advertising, never resold, and never used to train AI/ML models. See section 9 for the full Google User Data disclosure.

Bing Webmaster Tools Data: If you provide a Bing Webmaster Tools API key, we fetch page-level and query-level statistics (clicks, impressions, average position, top queries) from the Bing Webmaster API. We only store aggregated metrics in your workspace and do not send this data to any third-party AI provider; it is used only to display the Bing performance panels in your CrawlSense workspace.

Payment Information: Payments are processed by Stripe. We do not store credit card numbers. Stripe's privacy policy applies to payment data.

3. How We Use Your Information

  • To provide, maintain, and improve the CrawlSense platform
  • To process your subscription and billing
  • To send transactional emails (account confirmation, billing receipts, crawl notifications)
  • To generate SEO analysis reports and AI-powered insights for your sites
  • To enforce subscription limits and manage your account
  • To detect and prevent fraud, abuse, or security issues

4. Data Storage and Security

Your data is stored on servers located in the European Union. We use industry-standard security measures including:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Two-factor authentication (TOTP) for account access
  • Regular security audits and monitoring
  • Access controls and audit logging for all data operations

5. Data Retention

We retain your account data for as long as your account is active. Crawl data is retained for the duration of your subscription. Upon account deletion, all personal data and crawl data is permanently deleted within 30 days. Billing records may be retained for up to 5 years as required by Spanish tax law.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability — receive your data in a structured format
  • Object to processing based on legitimate interests
  • Withdraw consent at any time

To exercise any of these rights, contact us at support@crawlsense.ai.

7. Cookies

We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. Google Analytics integration, when enabled by you, is subject to Google's cookie policy.

8. Third-Party Service Providers

We use the following third-party services:

  • Stripe — Payment processing (Privacy Policy)
  • Google APIs — Search Console and Analytics integration (Privacy Policy)
  • Google Cloud Platform (GCP) — Hosting and data storage in the EU (europe-southwest1 region) (Privacy Notice)
  • Microsoft Bing Webmaster Tools — Page and query statistics via Bing Webmaster API (Privacy Statement)
  • Anthropic (Claude) — AI-powered SEO insights (Privacy Policy)

9. Google User Data — Disclosure and Limited Use

CrawlSense's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Who has access to your Google user data:

  • CrawlSense systems running on Google Cloud Platform (GCP), europe-southwest1 region. GCP acts as our hosting and data-storage subprocessor for the same data we receive from your Google account. No human at Google reviews this data.
  • Anthropic (Claude API) — when you trigger AI Insights, aggregated Search Console and Analytics metrics (clicks, impressions, sessions per URL, top queries, device/country breakdowns) are sent to Anthropic to generate written recommendations. We do not send raw user-level events. Anthropic processes this data under their commercial terms and data usage policy, which prohibit training models on customer data.

What we do NOT do with Google user data:

  • We do not sell or share your Google user data with brokers, advertisers, or any third party outside the subprocessors listed above.
  • We do not use it to serve advertising, retargeting, or any form of marketing.
  • We do not transfer it to AI/ML providers for the purpose of training their models.
  • We do not access your Google user data manually, except (a) with your explicit one-time consent for support, (b) to comply with a legal obligation, or (c) to investigate a verified security incident.

Revoking access:

You can revoke CrawlSense's OAuth access at any time from https://myaccount.google.com/permissions or from the integrations panel inside your CrawlSense workspace. Revoking immediately stops further data retrieval; any cached aggregated metrics on our side are deleted within 30 days.

10. Contact

For any privacy-related questions or requests:

Data Controller: Enric Ramos

Email: support@crawlsense.ai

Supervisory Authority: Agencia Española de Protección de Datos (AEPD) — www.aepd.es